ap77 Privacy Policy — How We Handle Your Account Data
This Privacy Policy explains exactly what information ap77 collects when you access the platform, how that information is used in connection with your account and local payment activity, and what choices are available to you. Access to this platform and its terms depends on local law and is available only where local law permits.
Account Data Protection
DuitNow & FPX Transaction Records
Cookie and Session Handling
Your Right to Review and Correct
POLICY SCOPE DETAIL
What Information We Collect and Why
When you create an account on ap77, we collect the details you submit during registration — your name, contact address, and the credentials you use to log in. When you fund your account through DuitNow, FPX, or GrabPay, the transaction reference and amount are recorded against your wallet history. We do not store your full bank credentials; the payment rails handle authentication on their own systems. Beyond registration and payment records, we collect session and device data — the type of browser or app environment you use, the pages you navigate inside the lobby, and the time and frequency of your sessions. This helps us keep your account accessible across devices and identify any unusual access patterns that may indicate an unauthorised login attempt. We also collect information you provide when you contact our support team. If you raise a query about a DuitNow deposit or an FPX transfer that has not posted to your wallet, the message content and your account identifier are stored so the case can be tracked and resolved. We keep that correspondence only as long as it is needed to close the matter or satisfy any applicable record-keeping obligation under local law where this platform operates.
DuitNow
Transaction references linked to your DuitNow deposits are recorded in your wallet history. We use these references to verify credit posting and resolve any discrepancy you raise with our support team.
FPX
FPX transfer records show the bank, transaction time and amount. These are held in your account wallet log and are available for you to review after login.
GrabPay
GrabPay top-up events are stored as wallet credit entries. The reference number from the GrabPay confirmation is the key we use if you query a missing amount.
Session Records
Browser session data helps us maintain a consistent logged-in state across devices. We do not use this data for advertising targeting outside the ap77 platform.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and What It Covers
The scope of this Privacy Policy is limited to data collected and processed by ap77 directly. Some activities on the platform involve third-party systems — payment processors, game content studios, and linked services — that operate under their own data terms. Understanding the boundary helps you know who to contact for each type of query.
Account Access and Login
Data collected when you register, log in, or update your account details falls fully within this policy. We control that data and you can request a review or correction through our support channel.
Payment Transactions
The transaction reference ap77 holds is within scope. The authentication steps that happen inside DuitNow, FPX or GrabPay are processed by those providers and are subject to their own policies — not ours.
Game and Lobby Content
Game content from studios such as Habanero, CQ9, or Microgaming is served inside the lobby but the studios do not receive your personal account data. Scores and session states are handled at the platform level.
Third-Party Links and Services
If you follow a link from the ap77 platform to an external site, that site's own privacy terms apply. We do not control or take responsibility for data practices on external destinations.
ACTIONS OPEN TO YOU
Your Practical Rights Under This Policy
You have concrete actions available to you regarding the data ap77 holds on your account. These are not abstract entitlements — each one has a real process you can follow right now. Start by logging in to your account: the profile and wallet sections show the details we hold, including your registered contact information and transaction history for DuitNow, FPX, and GrabPay activity. If any detail is wrong — a misspelled name, an outdated contact number, or a payment reference that does not match what you expected — you can flag it through the support channel. Our team will confirm what record is held and walk through the correction with you. For data queries that go beyond a standard account update, submit the request in writing with your account identifier so the case is logged formally and traceable.
Review Your Records
Log in and check your account profile and wallet history. Your registered details and transaction references for DuitNow, FPX and GrabPay deposits are shown there after authentication.
Correct Account Details
If your name, contact number or any registered detail is inaccurate, raise it with support. Include your account identifier so the correction is tied to the right record from the start.
Raise a Data Query
For questions about what data is held, how long it is kept, or who it is shared with, send a written request to our support team. We log each query and respond based on what the policy and applicable local law require.
Request Account Closure
If you want your account closed and your personal data removed where local law permits this, contact support directly with your account details. We will confirm the steps and timeline based on what records are required to be kept under applicable obligations.
REACH US DIRECTLY
How to Contact ap77 About This Policy
If you have a question about how your data is used, need to correct a detail on your account, or want to raise a formal data request, the paths below are the direct routes to our team. Have your account identifier ready — it speeds up every exchange.
Live Chat
The chat widget inside your account dashboard connects you to the support team for account and privacy queries. Start there for any question about records, corrections or transaction references.
Email Support
Send written data requests to the support email shown in the Contact section of your account page. Include your account identifier and the specific data point you are asking about so the case can be opened and tracked.
Account Help Centre
The Help section in your account contains documented answers for common data and privacy questions — wallet record access, how DuitNow and FPX references are stored, and how to request a correction.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
Our approach to data security is practical and process-driven. Account credentials are stored in hashed form — we do not hold your password in readable text. Sessions are protected so that a login on one device does not automatically persist on another without re-authentication. Where your DuitNow, FPX or GrabPay transaction involves a redirect to the payment provider, the connection between ap77 and that provider is encrypted. We review access logs periodically to flag unusual patterns against your account.
Cookie Handling
We use session cookies to keep you logged in while you browse the lobby and functional cookies to remember your language and display preferences. Cookies that are not strictly necessary for platform function can be managed through your browser settings at any time.
Data Retention
Account and transaction data is kept for as long as your account is active and for the period required under applicable local law after closure. Once the retention period ends and no legal hold applies, records are deleted or anonymised.
Who Sees Your Data
Your personal data is accessible only to ap77 staff who need it to operate your account or resolve your support cases. Payment references are shared with the relevant payment provider — DuitNow, FPX or GrabPay — only to the extent needed to process and confirm your transaction.
Policy Updates
When this policy is updated, the revised version is published at this page address. The date shown at the top of the policy reflects the most recent change. Your continued use of the account after a change is posted indicates you have reviewed the current version.
PRIVACY FAQ
Common Questions About ap77's Privacy Policy
These are the questions we hear most often when it comes to how personal data works on the platform. If your question is not covered here, the support team is the right next step.
What personal data does ap77 collect when I open an account?
We collect the name, contact details and login credentials you provide during registration. Once you fund your account, transaction references from DuitNow, FPX or GrabPay are recorded in your wallet history. Session and device data is also collected to maintain your login state and detect unusual access.
Can I see the data ap77 holds on my account?
Yes. Log in and check your account profile and wallet transaction log — those sections display the main data tied to your account. For a fuller picture or a formal data access request, contact the support team in writing with your account identifier.
Does ap77 share my data with game studios like Habanero or CQ9?
No. Studios that supply game content to the lobby — including Habanero and CQ9 — do not receive your personal account details. Game session states are managed at the platform level; your name and contact details stay within ap77's own systems.
How are my DuitNow and FPX payment details protected?
ap77 stores only the transaction reference and amount — not your bank login or full account number. Authentication during a DuitNow or FPX transfer happens inside those providers' own systems. The connection between ap77 and the payment provider is encrypted during the transfer process.
How long does ap77 keep my account data after I close my account?
We keep records for the period required under applicable local law after account closure. Once that retention period ends and no legal hold applies, your personal data is deleted or anonymised. The exact period depends on the obligations that apply in eligible regions where local law permits the platform to operate.
How do I request a correction to my account data or raise a formal privacy query?
Use the live chat widget in your account dashboard for straightforward corrections, or send a written request to the support email shown on the Contact page. Include your account identifier in either case so the request is logged against the right record and can be tracked through to resolution.
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